Long story short, we ended up ordering a few bottles on two separate accounts (one for us and one for them) and upon departure to continue the night at our cabins, we were told that the entirety of the drinks of said night (as oppose as only the ones that we had ordered for take-away and we were perfectly willing to pay for) would not be sponsored. Check out my Seven Fells (Northern Lights!!!) There was no written contract, only her word and I was foolish enough to believe it. Here a series of glass igloos are built right by the ocean, facing west towards Sweden. All experiences provide an opportunity to learn and I think this really does highlight the significance of a written contract between a travel writer and a brand; both parties should always be crystal clear about inclusions and expectations, before, during and after a hosted experience. The Elves of Santa Claus at Kakslauttanen. The problem? *No help with heavy luggage. During our stay, I was invited to take part in a visit to Santa Claus’ House (yes, please stop laughing, Santa is real yo!) It had nothing to do with treating you like a thief, regardless of how you felt about it. Considering the fact that you’ll probably be outside until late to take photos of the Northern Lights and that the reception/restaurant closes at 11pm, common sense would indicate that there would be a kettle inside the glass igloos to heat some water and keep you warm. The aurora season lasts from late August until the end of April. Just because something is offered to you, you don’t owe anyone a glowing review, especially if something didn’t live up to expectations (or worse, the people made you feel like common thieves!). Then you’re definitely out of luck since Kakslauttanen’s cancellation policy is probably one of the most intelligent set-ups I have ever seen in my life. With the hotel, of course, adducing that it was impossible to spot auroras within the hotel area. Where can I find the price list for the igloo’s please? Bravo to you being real, true, not many are honest but this is not only in travel but other industries. You get nothing back. thank you You’re welcome Tracie! In my mind, it’s not really about the quality of the product but about the quality of the service. The day of departure, I confronted the manager about it and she told me that she told a waitress to inform us of it before we even ordered the first bottle of the second night (spoiler alert: she didn’t). Kakslauttanen is one of the world’s best places for watching the northern lights. In this day and age, having a good product is simply not enough. We will not book here now and you have saved us a lot of money and from being very disappointed. At the time we went, it seems they had a good cook, but a horrible “food-shop” plan! Finland's glass igloos come up trumps here, but there are further design-led gems, from Norway to Sweden, which put glass front and centre stage. Are the Northern Lights easily viewed from inside the glass igloos or are you likely to go walk around looking for them and them come back just to sleep? I will make sure I’ll avoid this place next winter! keep up the great work ;). I read the whole thing and learned that the sides aren’t good, but still don’t know about the main course. Thank you for sharing. The igloo is in Rotsund, which is a super quiet area – there were only a few houses and farms nearby. Any suggestions will be gratefully received. Although we are far from it all, our place is easy to reach. Walking to and from the reception/restaurant will take you closer to 20 minutes if you take it … The two-person igloos include a toilet and the option of an extra bed. I’ve found myself in a number of situations in the wilderness when a phone signal would have helped. I started looking at all the other options and Finland has lost out to Sweden this time…and I haven’t even started peeking into Norway yet. Saunas and showers are available in … Levi Northern Lights Huts are located in a reindeer farm about 15 … Great job and so comprehensive review! In all cases it’s best to share your honest opinion. By the way, did I mention that reception closes off at 11pm and there’s no security at the premises? hello! So, Any recommendation for a nice hotel to see the northern lights??? You’re welcome, Mary!!! Business be business. The first payment was done by bank transfer and the second, they charged them again, this time by credit card. Individual reservations: hotel@kakslauttanen.fi Groups reservations: group.reservations@kakslauttanen.fi Our booking office is receiving many emails at … Thanks for sharing this eye-opening post. Yes, photos of the Kakslauttanen Glass Igloos will charm everyone who sees them. I would have been absolutely peeved if the same incidents had happened to me! I remember the very large majority of my Scandinavian and Finnish contacts as guest-friendly and honest people. You don’t want this to get ugly.” the manager coldly replied. oct-nov-dec ?). They do, however, offer a great wine selection but more on that later. I’m so annoyed that I didn’t realise there were glass igloo’s in Levi, I would totally have gone for that if I realised (and my housemates all agree). 9 units . http://www.aamulehti.fi/kotimaa/matkailujatin-takapiha-jatteita-pitkin-poikin-maastoa-maalipurkkeja-ja-homehtunutta-eristevillaa-23863412 The Glass Igloos are available to book all through the Northern Lights season, beginning from around 24th August until the end of April. Some of the Prime Superior Igloos have space for extra beds (max. The activities were great… but we get them directly from purveyors in Saariselka (then it was allowed to pick up people near the hotel). According to the manager, the owner has refused to install wi-fi inside the cabins and the glass igloos because he wants people to relax and disconnect from the outside world. Just a short drive down the road and located on the pristine Pyhätunturi mountain, you will find the Pyha Glass Igloos. I believe that people should share this information on a wider scale. I was just about to book this place, but I googled before and found your experience, glad to have done that! I’ve just recently entered the world of sponsored activities and it’s sometimes scary to not be 100% positive. Hello, Raphael! Do you know of any tour companies that will pick you up from Helsinki for a 2 day package? Not sure about Bangkok this year but I’m sure we’ll meet up eventually! Apr 22, 2017 - Explore Mesamerci's board "Igloo hotel", followed by 362 people on Pinterest. Solid customer service at a solid value point wins every time. Have you tried to post this so Finnish suppliers could read this? ... Icehotel is reborn in a new design built from huge blocks of ice, weighing two tons apiece, that were harvested from Sweden's Torne River. It’s such a shame that they treat customers so badly. Oh! I kind of feel that the more you pay for something the worse treatment you get. Hi Mikaela, to be honest I wouldn’t go so far as to say that all 100% positive reviews are skewed or fake, it’s just that sometimes we bloggers forget about the real price and value of the sponsored items. This is in total contrast of my experience so far in Scandinavia incl. What a great and truthfull text. Being selective sure pays off, next time I better trust my gut! –. Emergencies happen all the time in hotels and Wi-Fi + Phone WILL save people’s lives (and probably help Kakslauttanen avoid a lawsuit in case God forbid, a client actually passes away because of the lack of communication). No longer disappointed for being unable to book this Glass Igloo when arranging my trip in Feb. I’m grateful for bloggers like you who tell it like it is! Oh boy, was I wrong. I agree with 99% of all you said. Thanks Francesca, sometimes the right thing to do is not the easiest one to do. The magic of the arctic doesn't end when the sun sets. A basic kettle can set you back around 30 euros and can last for up to 5 years. Marysia and I spent a total of 15 days exploring many of its different locations (Seven Fells, Levi, Kakslautannen, Salla and Kemi) and we loved the excellent customer service that we had in the hands of the Fins and the Samis. Did you do the bus/train option by any chance? Sleep soundly in a glass igloo with the possibility of northern lights up above. But keep Kakslautanen out of your way! The nearest international airport is in Ivalo, just a 30-minute ride away. Sudden change of plans because of a motive out of your control? If they don’t read the cancellation policy, that’s naiive at best – some would say foolish. For free. Glass igloos and houses by the Lyngenfjord in Northern Norway. I feel like so many comped reviews only ever give the good side which really is of very little value to readers. Is there any way I can contact them to ask for this payment. Why paying that much for a night when the service is so poor. See more ideas about lapland finland, rovaniemi, lapland. In 2012 I left my old life behind to start a new life of travel and I haven’t looked back ever since. That is what being a writer is about, right? Indeed they are shooting themselves in the foot (just read the update at the end of the article including the passive-aggressive e-mail reply from the manager). That was a very thorough post. Absolutely. Best Served Scandinavia There are also glass igloos that maximise chances of viewing Northern Lights and have separate saunas. I don’t understand why and HOW some companies don’t value good customer service. Autumn is a marvellous time for observing the Northern Lights and exploring the abundant arctic nature. Thank you for this report. Truth to be told, not even the children of the tour were happy with any of it. Greetings from India! And well, after talking to many other paying customers at Kakslauttanen, everyone agreed with the fact that it was a incredibly product that is unfortunately ruined by a poor customer service. Ollero Eco Lodge is an accommodation with glass igloo 8 km from Rovaniemi. Glass igloo hotel in Finland - Levi, open in 2019. I mean, people don’t come all this far to just sit in their cabins doing nothing, right? *5 star product quality (seriously, the architecture and interior design of the entire place is incredibly well detailed), *1 star customer service (scroll down to read all about the wine incident plus a detailed account of what to expect as a paying customer, there’s also no phone/wi-fi on the cabins/igloos in case of an emergency), *1 star food quality (did I tell you about the fact that the buffet breakfast is poorer than those found in 10 euro hostels?). Huskies are awesome, nature’s most loyal and friendly animals by far. We were looking into going, now we”ll look at somewhere else! Icehotel – Jukkasjärvi, Sweden. Obviously, it’s not good for the guest either, BUT THAT’S WHAT TRAVEL INSURANCE IS FOR. But not all went so bad. They are all inside of the resort so the logistics of installing landlines for phones and wireless routers are extremely easy. Good on you for speaking the truth. 5 out of 5 stars (22) 22 reviews $ 30.66. Some people get too caught up being sponsored or paid for their posts but at the end of the day we blog because it’s REAL. I’d always thought sleeping in one of those igloos would be cool, I’m sorry you had such awkward customer service in the end. I fully agree Jenna, for me, the blog is me and that’s why I would never try to sugarcoat a review or to kill the article just in order to please a brand. My niece and her husband have been writing to this hotel to ask for them to refund the double charges but so far, they have refused to reply to their emails, their facebook correspondence, etc. The inside of the glass igloos is quite basic (toilet, bed, lamps, luggage table) and you actually need to walk about 10 minutes in the pitch black darkness in order to find the showers. Take in the enchanting beauty of the northern lights and the Lappish wilderness from the comfort of your own private hideaway. The hotel dumped its construction waste to the nature near the hotel last summer and some of it was burned at the hotel construction site illegally. They have now paid EUR591.00 by bank Transfer on the 11.12.2017 and this has been confirmed by the bank saying “we confirm funds were paid to NDEAFIHHXXX via Swift payment. Actually I was planning to travel there in the coming November and wanted to stay in glass igloo for two nights but your story deters me from doing so. Published: 18 Aug 2020 Author: Claire Benktander Autumn Glass Igloos Lapland Northern Lights Unique & unusual Winter; Witnessing the otherworldly spirals of the Northern Lights is, for many, a once-in-a-lifetime experience, and Finland’s authority on the glass igloo means that Finnish Lapland is still one of the world's best places for witnessing the revered aurora. Levin Iglut, Finnish Lapland Levin Iglut in Finland is a resort so remote that the constellations sparkle perfectly in the dark night sky. Everything you described and more! No. And hey, did you know these glass igloos are real and that you can actually sleep inside one of them? Right throughout the summer, you can enjoy some of the best late-night sunsets in Finland. That sounds like a wonderful place, would love to visit and read more about it! I’m always surprised when destinations don’t make it their job to present their offerings in the best light when hosting a journalist. 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